Home cleaning and ironing, one-off and recurring bookings

Helpling is a household services booking platform specialized in home cleaning. On the website or via the mobile application, you can book and pay online for a cleaning and ironing service in just a few clicks. Please note that our partner agencies have permanent contracts with their employees and have all been selected and trained with the utmost care to meet our customers’ requirements.

Regular cleaning services are available from €26.40/hour (€24.00/hour excl. tax), i.e. €13.20/hour (incl. tax) after the 50% tax credit**, and one-off cleaning services are available at €31.50/hour (€28.64/hour excl. tax), i.e. €15.75/hour (incl. tax) after the 50% tax credit**. A service charge of €1.50 (€1.25 before tax) is applied to each service.

It is possible, in France, to benefit from a 50% tax credit if you incur expenses for household services, including household chores (cleaning or ironing) at home, which are rendered to you at your primary or secondary residence, whether you own the property or not. There are no age, health, income or professional activity requirements.

The tax credit is equal to 50% of the expenses actually incurred, up to an annual limit of 12,000 euros, possibly increased (article 199 sexdecies of the General Tax Code). For example, if you hire Helpling for cleaning and ironing services for an annual amount of €4,000, you will receive a tax credit of €2,000 the following year.

It’s very simple to get the 50% tax credit on the amount you spend through Helpling! All your receipts are available in your Helpling Customer Area. To do so:

• Log in to your Personal Area
• Go to the “My Payments” tab
• Click on “Tax receipts”.
• Download the available certificates
• Attach them to your tax return

Since June 2022, Urssaf and the General Directorate of Public Finance have been implementing the Instant Tax Credit service, which allows you to instantly benefit from your 50% tax credit when paying for cleaning services on the Helpling website. This service is optional, free and paperless. All you have to do is pay Helpling a deposit of 50% of the cost of the service. The rest will be paid by Urssaf.

For example, since June 2022 (subject to eligibility) your 2-hour service for a total of 52.80€ will cost you 26.40€, the remaining 26.40€ being paid by Urssaf via the immediate advance. The conditions of eligibility for the Instant Tax Credit are the same as those for the normal tax credit:

• To have a tax number
• To have made at least one tax return

How do I activate my HomePlus account?

If you are already a Helpling customer, you will be emailed to create your HomePlus account from your customer account. After that, you will receive a notification from URSSAF asking you to activate your account on the URSSAF website. It is on this site that Helpling will send you the requests for payment of the 50% deposit for each home cleaning service. You will have 48 hours to validate or refuse these requests.

If you are not yet a Helpling customer, please activate your HomePlus account from the booking confirmation page. You will receive a notification from URSSAF asking you to activate your account on the URSSAF website. It is on this site that Helpling will send you the requests for payment of the 50% deposit for each home cleaning service. You will have 48 hours to validate or refuse these requests.

Once we receive your booking request, a customer service agent will contact you to evaluate your needs.

You will then be assigned a cleaner that meets your expectations, and his/her profile will be communicated to you by sms or email, along with the booking confirmation. You can then contact your cleaner and agree on the details of your first clean.

It usually takes about an hour between your booking and the confirmation, but it can take a little longer depending on your location and the time slot you have chosen. If no one is available at the requested time, we will contact you as soon as possible to see if another time slot could be convenient for you.

It is advisable to tidy up your home as much as possible so that the cleaner can do the cleaning in good conditions. You can use the chat function in the application or on the website to contact your cleaner and organize your appointment. Also list all your wishes and priorities in order to help your cleaner to better meet your requirements.

Yes, you must provide the cleaning materials necessary for the proper execution of the cleaning in your home. In order to help you see more clearly, here is a non-exhaustive list of what we recommend as equipment or cleaning products – List of equipment and products.

We recommend that you greet your cleaner, during the first cleaning in order to show him/her your home and to discuss your needs together. Alternatively, you can contact your cleaner via chat to coordinate a key transfer in advance (by dropping them off, for example, with a neighbor) or in order to transmit your wishes in terms of cleaning.