Home cleaning and ironing, one-off and recurring bookings
- -50% with instant tax credit*
- No commitment
- Trained and insured cleaners
- Online booking
How to book your cleaning ?
1. Select your cleaning
Enter your postcode and your booking details
2. We find a cleaner for you
The cleaners are employed by our partners, insured and trained
3. Pay online after the cleaning
With the instant tax credit, you pay only 50% of the cleaning*
More than
100 000
cleans completed
Over
80 000
satisfied customers
Customer rating
4.5 / 5
stars
Live in over
cities in France
Why book your cleaning on Helpling?
Employed, trained and insured cleaners
The employees of our partner agencies are insured and receive ongoing training.
Online booking
Booking and managing services: everything done online!
50% tax credit*
Activate your HomePlus account and benefit from the instant tax credit (if eligible). All you have to do is pay 50% of the amount due, easy! This is an optional, free and paperless service.
No commitment or administrative procedures
You can book or cancel your cleaning in a few clicks via the application.
Secure online payment
Payment is made securely online once the cleaning service has been completed.
Dedicated account manager 5 days a week
Our Customer Service is available from Monday to Friday by email or by phone.
We take care of the cleaners so that they take care of you.
Because to take care of you, Helpling’s cleaners need to be taken care of, we make it a point of honour to ensure that all of them have a stable job with a permanent contract, are trained and supported on a daily basis. This is the commitment made by Helpling’s partner agencies.
Thanks to the Helpling application, we provide them with a tool that helps them manage their schedule, travel time and contact their clients on a daily basis. This allows them to focus on their services with peace of mind.
The professionals of ironing and cleaning at home
Dagon
"I've been working in home cleaning for over 3 years now and I'm so glad I discovered Helpling! I don't have to look for my clients, Helpling takes care of them for me, which allows me to focus solely on the quality of the cleaning."
Sidiki
"I have been a cleaner with Helpling since the service arrived in France. Today, I am happy to be employed on a permanent basis with Helpling as a home cleaning assistant, while continuing to be trained regularly in new cleaning techniques."
Camille
"What I love about being an in-home cleaning assistant is being able to allow my clients to enjoy their free time to the fullest without worrying about cleaning their house or apartment."
Your cleaning at fair and transparent prices
Thanks to the instant tax credit, you would only pay 50% of the clean*
WEEKLY/FORTNIGHTLY
€26.75/h**
or €13.37/h after 50% tax credit*
- Same cleaner every week
- Damage insurance included
- Dedicated customer service
- Secured online payment
- No minimum commitment
- 50% instant tax credit
ONE-OFF
€31.85/h**
or €15.92/h after 50% tax credit*
- One-off general cleaning
- Damage insurance included
- Booking within 48 hours
- Secured online payment
- No minimum commitment
- 50% instant tax credit
**+1.5€ service charge per service
They trusted our cleaning services
“Very responsive and professional customer service, cleaning well done, I had the opportunity to have the intervention of several cleaners and I am quite satisfied with their organization. Quick and efficient change from the online account. It’s very convenient. I recommend.” (translated)
“Thank you for the good service and support during my bookings made by phone with the agent Cerine. The cleaning service went very well and there was a good follow up from the customer service agent after the clean to make sure that everything went well. To be recommended!” (translated)
“Moussanga came to my house for a 3-hour clean while I was away.
I found my apartment all clean! It’s easy to book and manage your service on the app and the cleaners are on permanent contracts and are trained. Very satisfied.” (translated)
Book a house cleaning with Helpling
Are you thinking about hiring a cleaning service to take care of your home? Do you need a one-time cleaning service or do you want to book long-term cleaning services? Helpling is the solution!
The advantage of using the Helpling website or app is that you can choose between a one-time cleaning service and an occasional cleaning service. It all depends on your needs. You can choose the date, the frequency and the duration of the service.
We make it as easy as possible for you to book and schedule your cleaning and/or ironing at home, without any commitment. It is possible to cancel or postpone the date of your future cleaning services, but also to change the cleaner or to add or remove hours, in a few clicks and without any additional cost.
What does a household with Helpling include?
From regular home cleaning to occasional cleaning, Helpling offers a service tailored to your needs.
- Surface and window cleaning
- Cleaning of floors
- Wall and door cleaning
- Bathroom cleaning
- Cleaning of kitchen and household appliances
Home cleaning with Helpling: how does it work?
Access to your customer account and a mobile application allows you to manage everything yourself. You set the date and time of the cleaning services and we will find the ideal person to meet your needs. The payment is done automatically, online, once the cleaning service is finished. Prices are fixed, transparent and payment is secure. Management of your invoices and tax certificates are also available online, without forgetting the possibility of contacting your cleaner from your customer account to exchange if necessary.
Need a cleaning before a move?
A move is often accompanied by a bit of stress and a lot of time spent preparing the boxes. But taking care of the cleaning before the inventory of fixtures, no thanks! That’s why Helpling offers to help you with the occasional clean-up to make your home as clean as you’d like it to be. We recommend that you book the service a week in advance so that you can find the right person to take care of your cleaning.
Also remember to take the time and be very clear with your cleaner about your needs. The cleaners, like everyone else, cannot necessarily do the cleaning with the same efficiency for 5 hours or more. Do not hesitate to split the cleaning time.
Need ironing?
No problem! You can book ironing hours in addition to your regular home cleaning. Many of Helpling’s cleaners also have ironing skills! Simply indicate that you want ironing during your booking and we’ll assign you a cleaner who has been trained in ironing techniques. You can also book ironing hours without additional cleaning, just specify it during your request.
- Ironing of t-shirts
- Ironing of jeans and pants
- Ironing of shirts
- Ironing of evening wear
- Ironing of bedding
Cleaning service near you!
Helpling is available in most cities in France. For example, book your cleaning in :
No excuse not to book your house cleaning with Helpling!
What are the benefits of booking cleaning hours with Helpling?
Easy registration, trained and insured cleaners, flexible hours and services, a dedicated account manager, no commitment, and no paperwork: these are Helpling’s secrets to help you keep your home clean and tidy and your laundry neatly ironed!
Well aware that home cleaning is a private matter, our home cleaning professionals are carefully recruited not only for their cleaning and ironing skills, but also for their sense of service.
Present in more than 10 countries around the world, we have decided in France to work only with salaried workers in order to fight against the black market, but also to promote access to employment. Moreover, all our employees are selected, trained and regularly monitored in order to guarantee the quality of our cleaning services.
How the 50% tax credit works?
Home cleaning is part of household services, which allows you to benefit from a 50% tax credit on your home cleaning hours.
Do you still have a question?
Our Customer Service is available Monday to Friday by email at [email protected] or by phone at 09 75 18 21 12. If you are interested in joining our fleet of cleaners, you can apply here to find a job near you!
*According the conditions set forth in Article 199 sexdecies of the General Tax Code, subject to modification by the Finance Act,
you can benefit from a tax credit equal to 50% of the amount paid
FAQ
Helpling is a household services booking platform specialized in home cleaning. On the website or via the mobile application, you can book and pay online for a cleaning and ironing service in just a few clicks. Please note that our partner agencies have permanent contracts with their employees and have all been selected and trained with the utmost care to meet our customers’ requirements.
Regular cleaning services are available from €26.75/hour (€24.32/hour excl. tax), i.e. €13.37/hour (incl. tax) after the 50% tax credit*, and one-off cleaning services are available at €31.85/hour (€28.95/hour excl. tax), i.e. €15.92/hour (incl. tax) after the 50% tax credit*. A service charge of €1.50 (€1.25 before tax) is applied to each service.
It is possible, in France, to benefit from a 50% tax credit if you incur expenses for household services, including household chores (cleaning or ironing) at home, which are rendered to you at your primary or secondary residence, whether you own the property or not. There are no age, health, income or professional activity requirements.
The tax credit is equal to 50% of the expenses actually incurred, up to an annual limit of 12,000 euros, possibly increased (article 199 sexdecies of the General Tax Code). For example, if you hire Helpling for cleaning and ironing services for an annual amount of €4,000, you will receive a tax credit of €2,000 the following year.
It’s very simple to get the 50% tax credit on the amount you spend through Helpling! All your receipts are available in your Helpling Customer Area. To do so:
- Log in to your Personal Area
- Go to the “My Payments” tab
- Click on “Tax receipts”.
- Download the available certificates
- Attach them to your tax return
Since June 2022, Urssaf and the General Directorate of Public Finance have been implementing the Instant Tax Credit service, which allows you to instantly benefit from your 50% tax credit when paying for cleaning services on the Helpling website. This service is optional, free and paperless. All you have to do is pay Helpling a deposit of 50% of the cost of the service. The rest will be paid by Urssaf.
For example, since June 2022 (subject to eligibility) your 2-hour service for a total of 53.50€ will cost you 26.75€, the remaining 26.75€ being paid by Urssaf via the immediate advance. The conditions of eligibility for the Instant Tax Credit are the same as those for the normal tax credit:
- To have a tax number
- To have made at least one tax return
How do I activate my HomePlus account?
If you are already a Helpling customer, you will be emailed to create your HomePlus account from your customer account. After that, you will receive a notification from URSSAF asking you to activate your account on the URSSAF website. It is on this site that Helpling will send you the requests for payment of the 50% deposit for each home cleaning service. You will have 48 hours to validate or refuse these requests.
If you are not yet a Helpling customer, please activate your HomePlus account from the booking confirmation page. You will receive a notification from URSSAF asking you to activate your account on the URSSAF website. It is on this site that Helpling will send you the requests for payment of the 50% deposit for each home cleaning service. You will have 48 hours to validate or refuse these requests.
Once we receive your booking request, a customer service agent will contact you to evaluate your needs.
You will then be assigned a cleaner that meets your expectations, and his/her profile will be communicated to you by sms or email, along with the booking confirmation. You can then contact your cleaner and agree on the details of your first clean.
It usually takes about an hour between your booking and the confirmation, but it can take a little longer depending on your location and the time slot you have chosen. If no one is available at the requested time, we will contact you as soon as possible to see if another time slot could be convenient for you.
It is advisable to tidy up your home as much as possible so that the cleaner can do the cleaning in good conditions. You can use the chat function in the application or on the website to contact your cleaner and organize your appointment. Also list all your wishes and priorities in order to help your cleaner to better meet your requirements.
Yes, you must provide the cleaning materials necessary for the proper execution of the cleaning in your home. In order to help you see more clearly, here is a non-exhaustive list of what we recommend as equipment or cleaning products – List of equipment and products.
We recommend that you greet your cleaner, during the first cleaning in order to show him/her your home and to discuss your needs together. Alternatively, you can contact your cleaner via chat to coordinate a key transfer in advance (by dropping them off, for example, with a neighbor) or in order to transmit your wishes in terms of cleaning.
Do you still have a question?
Our Customer Service is available from Monday to Friday by email at [email protected] or by phone at 09 75 18 21 12 from Monday to Friday from 9am to 5pm.